If you can’t attend your lesson please, cancel it as early as possible and make sure to send a message to your student explaining the situation using the "Chat" option from your dashboard. Teacher cancellations should occur rarely and should be reserved for serious, unexpected emergencies. In order to avoid cancellations, please make sure your availability calendar is always up to date.
Please remember that Busuu Live lessons cannot be rescheduled. For further information on this, please contact our Teacher Operations team.
If you didn’t cancel your lesson and didn’t notify your student, our support team will need to intervene to return the credit to the student and our Teacher Operation Team will be notified of your absence.
Repeated cancelled or missed lessons may result in the permanent deactivation of your Busuu Live teacher account.