24-hour cancellation policy
If a student cancels less than 24 hours in advance, it is considered a late cancellation. In the case of a late cancellation, teachers are still paid and the student forfeits the lesson.
If the student cancels with more than 24 hours notice, the teacher does not receive payment and the lesson will be returned to the student’s "Remaining" lessons count on their Live Lesson dashboard, to be booked at a later time.